Privacy Policy.

Redro Media ("we", "us", "our") is a content and web studio based in Sydney, Australia. We respect your privacy and are committed to handling your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and what you can do about it.

Information we collect

We only collect information you choose to give us or that's needed to run the site:

• Enquiry details, when you submit a form, we collect your name, email, phone (if provided), business name, the service or package you're interested in, budget range and your message.
• Communications, emails, calls and messages you send us.
• Usage data, basic, non-identifying analytics about how the site is used (pages visited, device and browser type) to help us improve it.

How we use your information

We use your information to respond to your enquiry, prepare quotes and proposals, deliver our services, keep in touch about your project, and improve our website. We do not sell your personal information to anyone.

Cookies & analytics

The site may use cookies and privacy-respecting analytics to understand aggregate traffic. You can disable cookies in your browser settings; some parts of the site may work differently if you do. We also store small preferences (such as your dark/light theme and sound choice) locally in your browser, these never leave your device.

Third parties we share with

We share the minimum necessary with trusted service providers who help us operate:

• Form processing, enquiry submissions are handled by our form provider so we can receive and reply to them.
• Advertising partners, where you engage our paid ads service, campaign delivery may involve platforms such as Meta and Google. Ads are managed on your behalf under our direction.
• Hosting & analytics, providers that host the website and give us aggregate usage statistics.

These providers are only permitted to use your information to provide their service to us.

How we store & protect it

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Some providers may store data on secure servers outside Australia. We keep personal information only as long as needed for the purpose it was collected or as required by law.

Your rights

You can ask us to access, update or delete the personal information we hold about you, or to stop contacting you, at any time. Just email us and we'll action it. If you believe we've mishandled your information, you can also contact the Office of the Australian Information Commissioner (OAIC).

Links to other sites

Our site and social profiles may link to third-party websites (for example Instagram, TikTok and Facebook). We're not responsible for their privacy practices, please review their policies separately.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised date at the top.

Contact us

Questions about your privacy or this policy? Reach us at sales@redromedia.com.au, on +61 0419 124 108, or by post at Suite 507, 7 Maitland Place, Norwest, Sydney NSW 2153.